All work is carried out by Redback Graphics on the understanding that the client has agreed to the following terms and conditions.
These Terms and Conditions are subject to change.
Draft images WILL be watermarked, and as such are protected by Copyright Law.
Watermarks will not be present in final approved artwork.
Draft images may NOT be used for ANY other purpose than viewing. They may NOT be copied, edited or distributed to ANY other person or company, other than those directly in negotiation with Redback Graphics WITHOUT prior permission from Redback Graphics.
To do so will be a BREACH of COPYRIGHT.
Artwork supplied by Redback Graphics MAY NOT be used for any other purpose than the original application.
ie artwork for press adverts, packaging, brochures, etc, may not be used for any other project, in part or in full, at any other time.
Charges for artwork, or artwork production, are for just that. Artwork will normally include commercial quality, press ready pdf or eps files. The working files used to create that artwork are not provided to clients at any time, unless prior arrangements have been made.
© Copyright of all draft designs, artwork, graphics and Intellectual Property other than final logo designs produced by Redback Graphics remains the property of Redback Graphics, unless otherwise stated or agreed in writing.
Full copyright of final logo designs passes to the client when all accounts have been settled in full.
Copyrights and Trademarks supplied to Redback Graphics
By supplying text, images and other data for inclusion in a clients website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
Drafts or proofs of press ads, brochures, Business Cards etc are sent for approval, for both design and content, including the possibility of typographical errors. It is the clients responsibility to check that there are no errors, and if so, corrections must be advised in writing.
A logo design DOES NOT INCLUDE full branding or design of any other items other than a logo.
If you require other items ie Business Cards, brochures, website, vehicle signage etc they will be designed to compliment your logo (when finalised), and as such will form the “branding” of your business. Each logo can generate a completely different “brand” which will be developed from the characteristics of the individual logo, and the requirements of your business. Complimentary draft Business Card designs are often provided with a logo design, so the client can see how that branding “could” be developed, should you wish to proceed with any other items.
The client agrees to supply all text and pictures required for the inclusion of any items to be designed.
It is expected that all text supplied has been checked for typographical and grammatical errors, and has been approved by all parties that will have a final say in the sign-off of any items produced.
Additional expenses may be incurred for any necessary action, including, but not limited to, photography searches, media conversion, digital image processing and editing, or data entry services.
The client agrees that changes and alterations may be made to text and images (with their approval) to improve the design of any items produced (no additional charges for these improvements, this is included with normal design charges).
The client agrees that they may need to provide passwords and usernames to access domain and web hosting services that are already established, in order to upload or edit existing websites. Complete privacy is assured, no username or passwords will ever be used for any purpose other than that it was supplied for, and only with the permission of the client.
Prices quoted for website design and build refer to regular, basically information only websites. They will normally include custom graphics and navigation. However, if you require a website with specific design principles that requires more time to implement, over and above a regular website, extra charges may apply. Prices quoted do not include Flash animation Headers, Banner Ads or Splash pages, these will be additional extras if required.
Graphics, scripts and code designed, modified or provided by Redback Graphics, for any website, can not be used by any future designer/developers if that website is no longer maintained by Redback Graphics, unless a prior arrangement has been made.
Repairs to Websites
If a client or an operator assigned by the client (other than Redback Graphics) has been given permission to edit or modify a website built or modified by Redback Graphics, or the associated cPanel hosting, the client may be responsible for extra charges if they “break” the website or hosting, and require Redback Graphics to repair the services to a functional state.
cPanel web hosting provided to website clients of Redback Graphics will be maintained by Redback Graphics, or the client. The client always has full access to their cPanel hosting. If any problems arise with the website or hosting, while Redback Graphics is maintaining the website, those problems will be attended to and managed by Redback Graphics. If a client retains the cPanel hosting account but engages another party to manage their website, Redback Graphics will no longer be responsible for managing or maintaining either the website or the clients cPanel hosting.
The client agrees that changes, additions and alterations requested over and above the original brief will be liable to additional charges. If the “brief” gradually “grows”, additional charges may not be indicated at the time, as each small change is often digested and where possible can be absorbed. BUT, if a client continues to change the brief, require additional inclusions, alterations etc, this will impact the projects completion time and extra charges will be applied. Corrections, changes to layout, replacement of minor text or images are normally included with any artwork charges, but adding additional content after the initial brief can sometimes add significantly to design time and therefore artwork charges.
Any written quotes provided are valid for 30 days.
If an account becomes overdue (invoices 14 days), Redback Graphics retains the right to suspend, remove or disable any websites, Email accounts or online material and services provided or maintained for that client.
Any costs incurred to retrieve outstanding debts will be payable by the client, along with any outstanding amounts owing. Redback Graphics will not be held responsible for any inconvenience or damage incurred by removing or disabling any online material or services. Any future dealings with such clients will be by payment in advance, without exception.
Overdue Web hosting accounts will remain payable through to the next month from when notice is given by the client to terminate the hosting account.
Accounts 30 days overdue may be given 7 days notice prior to suspension of hosting services.
Accounts 60 days overdue may be suspended without notice.
Domain renewals are non-refundable and will not be renewed unless a committment from the client is received prior to a domain expiry date, to renew a domain.
Domain passwords will not be issued while there are any outstanding invoices for either hosting or domain renewals.
Redback Graphics reserves the right to reject a project or client.
If you would like to discuss any of the above Terms and Conditions outlined above, please feel free to contact Redback Graphics on:
Mobile 0419 855 486 (9am – 5pm WST Perth time only please)