Adding Email account

Redback Graphics

With your new Redback Graphics or Jamncream web hosting account, you (or your website administrator) may have configured one or more new Email addresses in your cpanel. To be able to send and receive from that new Email address you have to add that as a new Email Account to your Email software on your computer. In this example I will use Microsoft Outlook. Other Email software will be similar, use this information as a guide only. If you are not sure of what you are doing please do not proceed, but get someone who is familiar with adding new Email accounts to help you.

Setup the email account through your email client
This step will allow you to configure an email client, such as Outlook or Windows Mail.

Use the following settings:

Username: your full email address (i.e. johnsmith@yourdomain.com.au)*
Password: the password you or your administrator set when creating the email account in your cPanel
Incoming Mailserver: mail.yourdomain.com (note: replace yourdomain.com with your domain)
Outgoing Mailserver: ISP outgoing mail server (port 25 default) OR mail.yourdomain.com (set port to 587)

If you’re using our outgoing mail server (mail.yourdomain.com), please ensure “Outgoing Mailserver requires authentication” is enabled, in “More Settings”, “Outgoing Server” tab.

During configuration in your email client, you will have the option of setting the mailserver type. You can use either POP or IMAP depending on your needs.

Do not alter any existing Email accounts in Outlook, but you might need to view the properties of an existing Email account to see the existing ISP’s Outgoing Mail Server. If possible use this for your Outgoing Mail Server, if you have trouble with that, then try the mail.yourdomain.com.au with a Port change for your Outgoing Mail Server settings (as explained above).

*Note
On some systems or devices (typically mac), the username might be johnsmith+yourdomain.com.au vs johnsmith@yourdomain.com.au

Hint
It’s often helpful to view the Properties of an existing working Email account before adding a new account. Take note of the existing incoming and outgoing mail servers, but do not change anything in the existing Email account. You can have several accounts, all sending and receiving from the one computer. Once the new Email address has been tested and working, you can set your new Email address as the “Default” Email address, so that all outgoing Emails will be sent from that Email address in future.

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