With your new Redback Graphics or Jamncream web hosting account, you (or your website administrator) may have configured one or more new Email addresses in your cpanel. To be able to send and receive from that new Email address you have to add that as a new Email Account to your Email software on your computer. In this example I will use Microsoft Outlook. Other Email software will be similar, use this information as a guide only. If you are not sure of what you are doing please do not proceed, but get someone who is familiar with adding new Email accounts to help you.

In Microsoft Outlook, choose “Tools”, “Account Settings”, then under the “Email” tab, choose “New” to create a new POP3 account.

Then choose “Manually configure server settings” at the bottom of that screen, then “Next”.

Choose “Internet Email” and use:

Email address: yourname@yourdomain.com.au (your new Email address)

Incoming Mail server: mail.yourdomain.com.au (use your domain name)

Outgoing Mail Server: Use the same setting as used in your existing Email accounts (your ISP provided).

If you wish you can set Outgoing Mail Server to mail.yourdomain.com.au but then you must also change the Outgoing Mail Server Port in “More Settings”, Advanced tab”,  to 587.

Username: yourname@yourdomain.com.au (your new Email address)
Password: yourpassword (as provided by you or your website administrator)

At this point you can “Test Account Settings” or proceed to “Finish” adding the new account.

Do not alter any existing Email accounts in Outlook, but you might need to view the properties of an existing Email account to see the existing ISP’s Outgoing Mail Server. If possible use this for your Outgoing Mail Server, if you have trouble with that, then try the mail.yourdomain.com.au with a Port change for your Outgoing Mail Server settings (as explained above).

Hint
It’s often helpful to view the Properties of an existing working Email account before adding a new account. Take note of the existing incoming and outgoing mail servers, but do not change anything in the existing Email account. You can have several accounts, all sending and receiving from the one computer. Once the new Email address has been tested and working, you can set your new Email address as the “Default” Email address, so that all outgoing Emails will be sent from that Email address in future.