Adding Email account

Redback Graphics

With your new Redback Graphics or Jamncream web hosting account, you (or your website administrator) may have configured one or more new Email addresses in your cpanel.

Create a new email account

Login to your cpanel (login details in your hosting email), navigate to the “Mail” section, select “Email accounts”. Add the desired email, password, and select a quota if you want a quota applied to that email address, then “Create Account”, and you are done.

To be able to send and receive from that new Email address you have to add that as a new Email Account to your Email software on your computer. In this example we use Microsoft Outlook. Other Email software will be similar, use this information as a guide only. If you are not sure of what you are doing please do not proceed, but get someone who is familiar with adding new Email accounts to help you.

Add the email account to your email client

This step will allow you to configure an email client, such as Microsoft Office Outlook, Outlook Live (old Hotmail), Windows Mail, Thunderbird.

Example - POP3 accountDuring configuration in your email client, you will have the option of setting the mailserver type. You can use either POP (recommended) or IMAP depending on your needs.

Use the following settings:

Username: your full email address (i.e.*
Password: the password you or your administrator set when creating the email account in your cPanel (in your hosting email)
Incoming Mailserver: (note: replace with your domain). For a POP3 account (recommended) use Port 110, IMAP use Port 143
Outgoing Mailserver: Your ISP’s outgoing mail server (port 25 default), OR (set SMTP Port 587)

Example POP3 account More SettingsPlease make sure that in the “More Settings”, “Advanced” tab of email settings that email is not kept on the server for more than 7 days (3 days in fine).

More_SettingsIf you’re using our outgoing mail server (, please ensure “Outgoing Mailserver requires authentication” is enabled, in “More Settings”, “Outgoing Server” tab.


Do not alter any existing Email accounts in Outlook, but you might find it useful to view the properties of an existing Email account to see the existing ISP’s Outgoing Mail Server. If possible use this for your Outgoing Mail Server, if you have trouble with that, then try the with a Port change for your Outgoing Mail Server settings (as explained above).

*Mac users please note
On some mac devices the username may be vs

IMAP accounts

If you have set up any of your email accounts as IMAP, you will need to periodically remove files from the IMAP account. Files can be moved or copied to a new local folder. Check that emails are accessible from the new folder, then you can safely delete them from IMAP folders. Any files/emails/drafts/archives etc in an IMAP folder remain on the server. Once moved from the IMAP folder they will be removed automatically from the server.

Creating a Local Folder

Instructions for Microsoft Outlook – follow the same principle in other software, but the navigation items will not be the same.

  1. Open Microsoft Outlook to access your email account.
  2. Select Home > New Items > More Items > Outlook Data File.
  3. Select Outlook Data File (.pst) and select OK.
  4. Type in a name for your Local Folder, choose its location, and hit OK.
  5. Type in a descriptive name for your Local Folder.  This is the name that will appear in your Outlook screen. Select OK.
  6. Your Local Folder should now appear in the side of your Outlook window.
  7. You can now move emails from the IMAP folder to this local folder. Try a couple first to check they are still readable, then you can move large numbers of old emails. You can also check mail on the server via your cpanel to check that it has left the IMAP folder.

Hint for setting up a new email account (POP or IMAP)
It’s often helpful to view the Properties of an existing working Email account before adding a new account. Take note of the existing incoming and outgoing mail servers, but do not change anything in the existing Email account. You can have several accounts, all sending and receiving from the one computer. Once the new Email address has been tested and working, you can set your new Email address as the “Default” Email address, so that all outgoing Emails will be sent from that Email address in future.

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