Adding Email account

Redback Graphics

With your new Redback Graphics or Jamncream web hosting account, you (or your website administrator) may have configured one or more new Email addresses in your cpanel. To be able to send and receive from that new Email address you have to add that as a new Email Account to your Email software on your computer. In this example I will use Microsoft Outlook. Other Email software will be similar, use this information as a guide only. If you are not sure of what you are doing please do not proceed, but get someone who is familiar with adding new Email accounts to help you.

Setup the email account through your email client
This step will allow you to configure an email client, such as Microsoft Office Outlook, Outlook Live (old Hotmail), Windows Mail, Thunderbird.

Example - POP3 accountDuring configuration in your email client, you will have the option of setting the mailserver type. You can use either POP or IMAP depending on your needs.

Use the following settings:

Username: your full email address (i.e.*
Password: the password you or your administrator set when creating the email account in your cPanel (in your hosting email)
Incoming Mailserver: (note: replace with your domain). For a POP3 account use Port 110, IMAP use Port 143
Outgoing Mailserver: Your ISP’s outgoing mail server (port 25 default), OR (set SMTP Port 587)

Example POP3 account More SettingsPlease make sure that in the “More Settings”, “Advanced” tab of email settings that email is not kept on the server for more than 7 days (3 days in fine).

If you’re using our outgoing mail server (, please ensure “Outgoing Mailserver requires authentication” is enabled, in “More Settings”, “Outgoing Server” tab.


Do not alter any existing Email accounts in Outlook, but you might need to view the properties of an existing Email account to see the existing ISP’s Outgoing Mail Server. If possible use this for your Outgoing Mail Server, if you have trouble with that, then try the with a Port change for your Outgoing Mail Server settings (as explained above).

*Mac users please note
On some mac devices the username will be vs

It’s often helpful to view the Properties of an existing working Email account before adding a new account. Take note of the existing incoming and outgoing mail servers, but do not change anything in the existing Email account. You can have several accounts, all sending and receiving from the one computer. Once the new Email address has been tested and working, you can set your new Email address as the “Default” Email address, so that all outgoing Emails will be sent from that Email address in future.


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