Free SSL certificates installed

All hosting provided to clients of Redback Graphics have an SSL certificate installed to their hosting. There is no charge, and automatic renewal.

Posted by Redback Graphics in Technical

SSL Email handling

Important changes may require you to change settings

By June 30 2018, all servers will be running on the newer SSL protocol as required for PCI Compliance (see ).

Subsequently, that requires all email accounts to use SSL encryption. You do not have to purchase SSL certificates, you only have to make changes to your email settings. The servers are already using SSL, you only need to change some settings to use SSL.

For existing clients who are not yet using SSL for your email – you only have to make a couple of changes.

In Outlook (or similar mail client), open the account settings for your email account. Choose the “More” button, then under the Advanced tab:

  • Change the Incoming server POP3 port to 995 (for IMAP use port 993).
  • Select this servers requires encrypted connection SSL.
  • Change the outgoing server (SMTP) to port 465
  • Choose SSL for this connection.
  • Click OK, and you are finished.

These settings should work when using mail servers (incoming and outgoing) If however you receive an error, please replace the incoming and outgoing mail servers with your serve name, which can be found by logging in to your cPanel (see screenshot at right to locate your server name). Eg. you would replace with (example only)


You can try the new settings on phones to check you have the settings correct, before trying on your computers etc. Please take note of any settings you change prior to changing, so that you can revert back if you are having any issues eg you are using an older operating system as outlined below.

Older operating systems

Microsoft Outlook running on Windows XP or other older Operating Systems (OS), will NOT work with SSL. Your only options (that I am aware of) are to:

  • Upgrade your OS and software eg new equipment, later Outlook running on Windows 10
  • Install free Thunderbird Email. Thunderbird DOES handle SSL encryption on older OS.
  • Consult an IT professional for an alternative solution

You can install and start using Thunderbird now, before Outlook stops working on older operating systems. That way you will have current emails and contacts already in the Thunderbird software.
Link to free Thunderbird Email software:

When adding a new account to Thunderbird though, you should use your server name, not, but, allow Thunderbird to look for you, as it normally will find the server.
To find your server name (if you need it), log into your cPanel, and note the server name at top, see screenshot on right.


Adding new account to Thunderbird.
Use the settings detailed above, see screenshots below.

Other ways to access email using SSL
You can always access your email accounts via your webmail.

Posted by Redback Graphics in Technical

GDPR Compliance

General Data Protection Regulation

Effective May 25, 2018.
While on the surface you might feel GDPR has nothing to do with you in Australia, the servers on which websites are hosted collect data automatically. If you have traffic from an EU country, then that visitor’s IP address, browser, browser version, device information and pages they visit, how long they view those pages is collected and stored in logs. You can view this data via your cPanel/AWStats. 3rd party plugins (Forms, mailing lists etc) also collect Email addresses, names, phone numbers etc.
The EU can impose fines of up to €20 million for EU and non EU companies, for failure to comply.

An explanation of GDPR for Australian businesses

Further information

Australian Government GDPR guidance

Your options
Enlist the services of a GDPR professional to make your online interactions GDPR complaint. This is possibly the only way to ensure you are fully GDPR compliant, as it is an extensive, time consuming and technical process.

If you own a WordPress website:

The latest upgrade to WordPress has a built in Privacy Policy page generator to install a generic Privacy Policy page. Just upgrade your WordPress, or see if the feature is already added, via your dashboard, “Settings”, “Privacy”.
You can install various GDPR compliance plugins, but they will undoubtedly state that their plugin does not guarantee GDPR compliance.
You can install a country block plugin, where you can list all member countries of the EU and block them from accessing your website. eg WordPress plugin  “iQ Block Country


As the administrator of this website, Redback Graphics has decided to block all EU countries.
No data collected by the servers on which this website resides, or the websites 3rd party plugins, installed software, scripts or code, is collected, stored, viewed, shared, copied or sold by the website administrator, Redback Graphics.

#MoneyChurn #EUMaffia #UnelectedEU #GoJump


Posted by Redback Graphics in Technical

Win XP Mode won’t start

If you are running some older software, not compatible with new versions of Windows, in XP Professional you can install a virtual machine “Windows XP Mode”, from which you can install and run the older software. If you find one day that your XP Mode won’t start…
Locate the .VSV – (from desktop, hit F3, search C: drive for .VSV)
Delete the .VSV file (will be named something like WinXP Mode.VSV, didn’t take note!)

If that doesn’t solve it, go to the Task Manager (Go to your Control Panel, then top right corrner Search Box, search for Task Manager. Results give you a link to Task manager, OR, right-click on an empty spot in the Taskbar and then choose “Task Manager” from the popup menu).
Scroll down the list on the “Processes” tab, find the process referring to VPC, and bottom right corner I think it was, “End Process”.

Your Virtual machine XP Mode should now start :)

Posted by Redback Graphics in Technical

Add new user

If you’d like to add a new user to your website, so that they can login and edit pages etc, just login to your Dashboard, navigate to “Users”, then “Add New”. Fill in the form with the new users details, ie username, email address, first and/or last name, password, and then choose what role they will have from the drop down list. If you want them to be able to add and edit pages etc then they must have the Role of Administrator.

You can also choose to “Send this password to the new user by email.” or email the new user directly, with their username and password details.

Then click the “Add New User” button and they have been added.

They can login and change their password at any time, if they wish.

Posted by Redback Graphics in Technical, Wordpress Tips