Redback Graphics

Collapsing Categories in WooCommerce

When Collapsing Categories plugin displays double the product count.
Dashboard, Plugins editor. Edit Collapsing Categories plugin.
In collapscatlist.php line: 639 (can vary depending on version but it will be close to this line)

$theCount=$subCatPostCount2 + $totalCatPostCount;


Problem solvered.

Posted by Redback Graphics in Code hacks
Adding a new product

Adding a new product

Adding a new product

If you are using a Redback Graphics installed website, with shop function installed, add a new product following these steps.

Login to your dashboard.
Briefly: – Add New Product, Add a Product Title, Long description, Short Description, Product Image, choose categories, set a price (if applicable), then Publish.

More detailed instruction:

Choose Add a new (click 1) product (click 2) from your dashboard bar across the top.

Add a product Title (in the Product title field), long description (in the content field below the Product Title, Add Media button and editing icons), a Short Description (at 3) in the content field under “Product Short Description” section down the page (4).


Add a product image from the “Product Image section on the right side of the screen, click “Set product image” (5). Upload a product image, then click the blue button in bottom right corner “Set product image”. For best results, all product images should be the same size, same shape, with adequate blank or neutral coloured background, so that the product images all display clearly and consistently throughout your range of products.

Then select the Categories applicable to your new product (from the right side also, under the “Product Categories” section), or Add a new category if required.

If your product has a price (6) (shops displaying products but not selling do not add a price), add that in the Product Data section, General tab, add Shipping class and weight if applicable in Shipping.

Finally, Publish your new product by clicking the blue “Publish” button on the upper right side of the screen.

Posted by Redback Graphics in Wordpress Tips

Customising the new websites

Customising the new websites

This will be updated as time permits. As always, clients of Redback Graphics can call (any decent hour) or email 24/7 for support. These options are only available in websites installed after October 2018.
Log in to your dashboard and navigate to the relevant section to edit.

1. Updating your site logo
Appearance/Customize/Site Identity. Here you can remove or Change the current logo, and adjust the padding (the space around it).

2. Navigation Menu
Appearance/Customize/Header Colours to change Menu link, background colours, hover colours and also mobile menu colours.
To change the font and size, edit that from Appearance/Customize/Fonts and Typography. A link is provided to Google Fonts where you can choose a font, copy its name (exactly), put that in the font field for Body (page content) Heading and/or Menu. You can choose different fonts for each if you want. You can also change the size of the Menu font here, and if it will be uppercase or not.
To change the position of the navigation (and therefore logo), you can set the position of the Menu to centred, left or right justified, via Customize/Site Layout under Menu layout.

3. Full width feature image to Home page
Appearance/Customize/Homepage Settings. Remove or replace current image under “Static front page: header image.

4. Call to Action buttons on Home page.
Appearance/Customize/Homepage Settings. Under “Primary call-to-action button text”, Edit titles, colours, sizes, padding. Similar settings for “Secondary call-to-action button text” etc.

5. Call to Action buttons in the sidebar and the sidebar position.
Appearance/Customize/Widgets/Sidebar. Add or edit existing buttons here. To change the default sidebar (for any new pages) from left to right (or none), do that from Customize/Site Layout under the Menu layout options. You can also change the position of the sidebar from within any page. Edit the page, scroll down under the content editing window, and choose from the “Sidebar Layout” drop down list.

6. Add, change or delete feature image to interior pages or posts.
To edit a feature image on any page (or post), once logged in to your dashboard, navigate to that page (or post), then edit. Under the content editing section, navigate down to “Page Header Settings”. To activate a new image, click “Activate Extended Header”, then choose from your media library or upload a new image at “Header image (Add or upload)”. Update your page.

7. Hide page title from feature images.
To hide the page title from your feature image, while editing your page, scroll down to “General Settings” under the content editing section, and tick “Hide title”. If you would like a title under the feature image, just add it to the page content, and make it a Heading by choosing “Heading 2” from the editing options available above the content editing section, the “Paragraph” dropdown options. Update your page.

8. Change sidebar side, or remove sidebar.
To change the default sidebar (for any new pages) from left to right (or none), do that from Customize/Site Layout under the Menu layout options. You can also change the position of the sidebar from within any page. Edit the page, scroll down under the content editing section, and choose from the “Sidebar Layout” drop down list. Update your page.

If you get stuck, and you are a client of Redback Graphics, please call or email for assistance.

Posted by Redback Graphics in News, Wordpress Tips

Free SSL certificates installed

All hosting provided to clients of Redback Graphics have an SSL certificate installed to their hosting. There is no charge, and automatic renewal.

Posted by Redback Graphics in Technical

SSL Email handling

Important changes may require you to change settings

By June 30 2018, all servers will be running on the newer SSL protocol as required for PCI Compliance (see ).

Subsequently, that requires all email accounts to use SSL encryption. You do not have to purchase SSL certificates, you only have to make changes to your email settings. The servers are already using SSL, you only need to change some settings to use SSL.

For existing clients who are not yet using SSL for your email – you only have to make a couple of changes.

In Outlook (or similar mail client), open the account settings for your email account. Choose the “More” button, then under the Advanced tab:

  • Change the Incoming server POP3 port to 995 (for IMAP use port 993).
  • Select this servers requires encrypted connection SSL.
  • Change the outgoing server (SMTP) to port 465
  • Choose SSL for this connection.
  • Click OK, and you are finished.

These settings should work when using mail servers (incoming and outgoing) If however you receive an error, please replace the incoming and outgoing mail servers with your serve name, which can be found by logging in to your cPanel (see screenshot at right to locate your server name). Eg. you would replace with (example only)


You can try the new settings on phones to check you have the settings correct, before trying on your computers etc. Please take note of any settings you change prior to changing, so that you can revert back if you are having any issues eg you are using an older operating system as outlined below.

Older operating systems

Microsoft Outlook running on Windows XP or other older Operating Systems (OS), will NOT work with SSL. Your only options (that I am aware of) are to:

  • Upgrade your OS and software eg new equipment, later Outlook running on Windows 10
  • Install free Thunderbird Email. Thunderbird DOES handle SSL encryption on older OS.
  • Consult an IT professional for an alternative solution

You can install and start using Thunderbird now, before Outlook stops working on older operating systems. That way you will have current emails and contacts already in the Thunderbird software.
Link to free Thunderbird Email software:

When adding a new account to Thunderbird though, you should use your server name, not, but, allow Thunderbird to look for you, as it normally will find the server.
To find your server name (if you need it), log into your cPanel, and note the server name at top, see screenshot on right.


Adding new account to Thunderbird.
Use the settings detailed above, see screenshots below.

Other ways to access email using SSL
You can always access your email accounts via your webmail.

Posted by Redback Graphics in Technical